Biological Products and Services: Cancellation Policy
Change orders and cancellation notices on all orders must be submitted to Bloodworks ([email protected]) and receive acknowledgement in writing. Cancellations of products in the following categories will result in the following fees:
| Product Type | Timing | Charge |
| Whole Blood | Less than 24 hours | $100 |
| Leukopaks | Less than 2 weeks
Less than 3 business days Less than 24 hours |
$350
$1,250 100% of list or quoted price |
| Fresh Isolated and Custom Frozen Cells | Less than 2 weeks
Less than 3 business days Rescheduling Fee |
75% of list or quoted price
100% of list or quoted price 50% of list or quoted price |
| Fresh PBMCs | Less than 3 business days | 25% of list or quoted price |
| Mobilized Products | Less than 1 week*
Less than 3 weeks* *rescreening fee may apply |
100% of list or quoted price
50% of list or quoted price |
All change fee and cancellation policies for special projects or indicated in Scope of Work documents supersede the above listed fees. Rescheduling subject to donor availability. Postponements or new requests with a rush requirement of less than 3 business days may be subject to an additional $100 rush fee.
